THE JUICE LUBES RETURNS POLICY IS SIMPLE…

If you don’t like it, send it back within 30 days. 

For anything purchased via JuiceLubes.com that you aren’t happy with, just sent it back to us within 30 days and we’ll give you a refund. We don’t even mind if you’ve used a bit of the product. 

If you receive an item of clothing and find that it is damaged or something else is wrong with your order, then we will happily exchange it for another size or colour. If you find that the item isn’t what you expected, then return it within 30 days of receiving it and we will issue a refund.

When returning items of clothing, they need to be returned in an unused and unwashed state. Please check that the item is in good condition and fits you before using it.

Don’t forget to include proof of purchase and a note with your name and contact details. If you want to give us some feedback on the product, you’re very welcome.

You’ll need to cover the cost of posting and we’d recommend that you use a tracked courier and that you keep proof of postage. 

For products purchased elsewhere, such as your local bike shop or from an online retailer, please contact the seller direct and they will arrange for a refund.

RETURNS WITHIN THE UK

We’ve tried to make our returns process as easy as possible.

Please carry out the following to get started with your return:

You’ll need to cover the cost of posting and we’d recommend that you use a tracked courier and that you keep proof of postage. 

Don’t forget to include proof of purchase and the delivery note that came with your order, and let us know if you'd like a refund or an exchange. If you'd like an exchange, please also let us know the product required in place of the original. If you want to give us some feedback on the product, you’re very welcome.

Carefully pack the items you’re returning and return the item to the following address:

Juice Lubes Returns
Copplestone Mill
Copplestone
Crediton
EX17 5NF
UK

INTERNATIONAL RETURNS

Unfortunately, we don't ship internationally. Customers outside of the UK should contact their seller for returns.

ANYTHING ELSE

If you have any questions about returns, then please contact us.

We will do our best to turn around your return as soon as possible but please be aware that it can take time to process returns during busy periods.