THE JUICE LUBES RETURNS POLICY IS SIMPLE…
If you don’t like it, send it back within 30 days.
For anything purchased via JuiceLubes.com that you aren’t happy with, just sent it back to us within 30 days and we’ll give you a refund. We don’t even mind if you’ve used a bit of the product.
If you receive an item of clothing and find that it is damaged or something else is wrong with your order, then we will happily exchange it for another size or colour. If you find that the item isn’t what you expected, then return it within 30 days of receiving it and we will issue a refund.
When returning items of clothing, they need to be returned in an unused and unwashed state. Please check that the item is in good condition and fits you before using it.
Don’t forget to include proof of purchase and a note with your name and contact details. If you want to give us some feedback on the product, you’re very welcome.
You’ll need to cover the cost of posting and we’d recommend that you use a tracked courier and that you keep proof of postage.
For products purchased elsewhere, such as your local bike shop or from an online retailer, please contact the seller direct and they will arrange for a refund.
RETURNS WITHIN THE UK
We’ve tried to make our returns process as easy as possible.
Please carry out the following to get started with your return:
You will find a returns form included with your order, which you will need to fill out.
Complete the form by telling us which items you are returning, why you’re returning them and whether you want a refund, replacement or an exchange.
Carefully pack the items you’re returning, along with the returns form.
Return the item to the following address:
Juice Lubes Returns
Unfortunately we can’t offer free returns for orders outside of the UK. Customers outside of the UK should contact their seller for returns.
If you have any questions about returns, then please contact us.
We will do our best to turn around your return as soon as possible but please be aware that it can take time to process returns during busy periods.